We are a proud member of the

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The Collision Repairers Association of South Africa (CRA) is an organization that promotes panel beaters and repair shops to maintain and deliver a high standard and world-class service to all their customers. Through global best practice repair techniques, the risks associated with possible future collisions resulting from poor quality are reduced to a minimum. As a result, CRA upholds a high standard of quality auto repairers, premium refinish painters as well as unparalleled collision tradesmen for Members, the Public, and auto body repair Customers.

CODE OF CONDUCT

The Collision Repairers Association of South Africa’s (CRA) Code of Conduct aims to provide a guideline and reference to its Members based on integrity, fairness, honesty, trustworthiness, respect, and openness.

CRA and its Members subscribe to the Consumer Protection Act (No 68, 2008) and the principles thereof, namely:

  • The right to equality in the consumer market

  • The Consumer’s right to privacy

  • The Consumer’s right to choose

  • The right to the disclosure of information

  • The right to fair and responsible marketing

  • The right to fair and honest dealing

  • The right to fair, just, and responsible terms and conditions

  • The right to fair value, good quality, and safety

CRA’s members are committed to service excellence. They, therefore, have given you, the customer, the right to address complaints via an independent complaint procedure aimed at resolving consumer complaints and disputes.

CONSUMER COMPLAINTS LINE: 0861 726 272

OR YOU CAN LOG YOUR COMPLAINT ONLINE HERE